Refund Policy

Effective Date: Mitrshop

At mitrshop, we strive to ensure that our customers are completely satisfied with their purchases. If, for any reason, you are not happy with your order, we offer a clear and simple refund process. Please read our Refund Policy below for more information.

1. Eligibility for Refunds

We offer refunds under the following conditions:

• Defective or Damaged Products: If the product you received is damaged or defective, we will provide a full refund or replacement once we have verified the issue.
• Incorrect Items: If you received an item that is different from what you ordered, we will issue a refund or replacement.
• Unopened and Unused Products: If you change your mind about the purchase, we offer a refund for unopened and unused items, provided the return is initiated within 3 days of receiving the product.

Please note that certain items are not eligible for refunds, including:

• [List of non-refundable items, such as personal care products, custom-made items, perishable goods, etc.]

2. Time Frame for Refund Requests

• Requesting a Refund: To request a refund, please contact our customer support team at support@mitrshop.com within 3 days of receiving your order. Include your order number, a description of the issue, and any supporting images or documents.
• Refund Processing: Once your refund request is approved, we will process the refund within 7 business days. Refunds will be credited to your original payment method, and the time it takes for the refund to appear in your account will depend on your bank or payment provider.

3. How to Request a Refund

To request a refund, follow these steps:

1. Contact Us: Reach out to our customer support team at support@mitrshop.com or 9136434331 to inform us about the issue with your order.
2. Provide Order Details: Include your order number, the product(s) in question, and a description of the problem (e.g., defective, damaged, incorrect item).
3. Return Authorization: If your refund is approved, we will provide instructions on how to return the product to us.
4. Return Shipping: You may be responsible for the return shipping cost unless the product is defective, damaged, or incorrect.
5. Refund Process: After we receive and inspect the returned product, we will issue the refund to your original payment method.

4. Refunds for Sale or Discounted Items

Refunds for sale or discounted items will be handled in the same way as full-price items. However, please note that refunds will only be issued for the price you paid at the time of purchase (e.g., if the item was purchased on sale, your refund will reflect the sale price).