We accept returns for most items purchased from Mitrshop under the following conditions:
Time Frame: You may return eligible items within 3 days from the date of delivery.
Condition of the Product: The item must be unused, in its original packaging, and in the same condition as when you received it. We cannot accept returns on products that have been opened, used, or damaged after delivery.
Non-returnable Items: Certain products are non-returnable due to hygiene reasons or other restrictions. These items include [list any items that cannot be returned, e.g., underwear, perishable goods, etc.]
2. How to Initiate a Return or Refund
To return an item or request a refund, please follow these steps:
Contact Us: Reach out to our customer support team at support@mitrshop.com with your order number and details of the product you wish to return. Be sure to include the reason for the return (e.g., defective, incorrect size, change of mind).
Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on how to send the product back to us.
Return Shipping: Pack the item securely in its original packaging and include all accessories, tags, and documentation.
Return Confirmation: After receiving your returned item, we will inspect it and notify you regarding the status of your refund or exchange.
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